Billing, seats and invoices
Billing lives under Organisation > Billing. Only organisation admins can see it.
What you are charged for
You pay per person, per month (or per year if you chose yearly billing). Prices are shown excluding GST, and 10% GST is added on every invoice. Invoices are tax invoices and carry your ABN.
A seat is every active person in your organisation, employees and contractors alike.
- New starters count from their start date.
- Leavers stop counting the day after their end date.
- External accountants and PeopleTeam staff never count.
When the number of people changes
- Someone joins part way through the month. The extra seat is charged for the days remaining, and appears on your next invoice (yearly plans are invoiced straight away for the extra seats).
- Someone leaves. Nothing changes until your next renewal. We do not credit the current period. At renewal, the invoice drops to the number of people you actually have.
Paying
Payments are taken automatically from a card or an Australian bank account (direct debit). Direct debit takes about three business days to confirm. If a payment fails, Stripe retries it and emails you. You will also see a banner at the top of the app until it is fixed. Your organisation is never locked out automatically.
PeopleTeam can switch your organisation to pay by invoice if that suits you better.
Update payment details or find an invoice
Open Organisation > Billing and choose Manage payment details. This opens Stripe's secure customer portal where you can change your card or bank account, download invoices and see your billing history.
Billing contact
Under Billing contact you can set the email address invoices are sent to, extra people to copy in, your ABN and a purchase order reference.
Discount codes and trials
If you were given a code, enter it on the payment page when you add your payment details. A trial runs until the end date shown on the Billing page, and payment details are needed before it ends.